We are very sorry to hear that you have received a wrong order.
Please get in touch with us at firstname.lastname@example.org and we will provide you with further instructions.
You can refund a purchased product within 7 days. If 7 days have gone but less than 30 days by since your purchase, please contact our customer service.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us with email@example.com and we will provide you with our current return address.
Please email firstname.lastname@example.org and state the following:
- Order Number
- Product Name
- Reasons for Return
-Purchase Channel (Official website/ Amazon)
a. Didn't suit me
b. Wrong / Defect Product (Please include pictures)
c. Not what i was expecting
d. Other Reasons
Our customer care team will advice you the rest steps.
Depends on the bank you use normally will be around 15 business days
To return your product, you should contact us and shipping your product to OUR NEAR FBA WAREHOUSE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.