Return & Refund Policy
We are very sorry to hear that you have received a wrong order.
Please get in touch with us at email@example.com and we will provide you with further instructions.
Return or exchange item within 7 days will be effective after receiving the item. 7 days money-back guarantee from the date of delivery, please follow the policy:
-We do not accept merchandise for return unless items are defective that was caused by the seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.
-To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.
-Gifts redeemed are non-returnable and cannot be exchanged for cash.
-The tracking number and clear photos of the returned parcel are required after the buyer sends the parcel. Before shipping a return, please photograph the item for your records.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will
be processed, and a credit will automatically be applied to your credit card or
the original method of payment, within a certain amount of days.
To request return information, please
contact us at firstname.lastname@example.org within 7 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.
Please email email@example.com and state the following:
- Order Number
- Product Name
- Reasons for Return
-Purchase Channel (Official website/ Amazon)
a. Didn't suit me
b. Wrong / Defect Product (Please include pictures)
c. Not what i was expecting
d. Other Reasons
Our customer care team will advice you the rest steps.
To be eligible for the refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Your item needs to have the receipt or proof of purchase.
Some situations when only partial refunds
are granted (if applicable)
-The item is not in the original condition,
damaged or missing parts that were not caused by the seller.
Some situations when the seller can't
refund (if applicable):
-Returns without the original packaging and
documentation will be rejected.
-The packing box is opened/damaged will not be accepted for return.
-The parcel was lost in the returned
shipping, and the seller never receive the returned parcel.
Depending on your card issuer's policies.
If you haven’t received a refund yet, Please check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet,
please contact us at firstname.lastname@example.org
To return your product, you should contact us and shipping your product to OUR NEAR FBA WAREHOUSE.
Our Customer Service team will provide you a RMA number used for the return shipping.
Within 7 days, you will be responsible for paying for your own return shipping costs for returning your item if the parcel has been unpacked. We will cover the return shipping cost if you parcel is with original packaging.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.